HOW TO PLACE YOUR ORDER:

Please have your customer account number ready when placing an order. Each item in our catalog has numbers listed below them. Please use these numbers when placing your order to ensure that the correct product is sent to you. Please specify the quality and length of the chain you prefer otherwise, the medal/pendant will be shipped alone. We accept orders via Email, Website, Phone, Fax, EDI, or through your authorized Sales Representative 

PRICES:

Changing costs in manufacturing and raw materials may require adjustments without notice. Contact us by phone or email to request current price lists and quotations, or log into your online account for current pricing. Prices do not include shipping and handling. Final shipping costs are calculated upon order completion.

TERMS OF PAYMENT:

To establish an Open Account (Net 30) for standard orders, companies must submit an approved confidential credit application complete with at least three valid trade references; approved invoices are due Net 30 days from the invoice date. Accounts without open credit terms require prepayment in full via credit card, ACH, or check, and all 14K gold items must be paid at the time of order placement. All transactions must be rendered in U.S. funds. A $35.00 fee applies to all returned checks, and a monthly service charge of 1.5% (18% APR), or the maximum rate permitted by law, will be assessed on any past-due balances. 

SHIPPING POLICY:

All original orders are shipped within 5-10 business days. Out of stock items will be backordered unless instructed otherwise. Shipping and handling charges are waived on backordered items over $25. We ship UPS, FedEx, or USPS.
United Parcel Service is liable for any loss or damage that occurs during transit. UPS is our standard method of shipping, unless specified otherwise. If a shipment is not delivered to you in proper order, make a notation on the delivery receipt. Contact our office within 10 days so that we can submit a claim on your behalf and arrange for a replacement. Please save all boxes and packaging materials until the claim is complete. If you choose to ship USPS, we are not liable for any lost packages, unless you specify insurance.

RETURNS / EXCHANGES:

All returns and exchanges require prior authorization and a completed return form. To request a Return Authorization (RA) number, please fill out our Product Return Form and email it along with a photo of the item to [email protected]. Unauthorized shipments will not be accepted or processed.

Any order discrepancies or damaged shipments must be reported within 10 days of delivery. Custom, personalized, made-to-order, 14K gold, and closeout items are final sale and non-returnable unless deemed defective upon arrival.

Approved returns are issued as merchandise credit only, applied at the original purchase price. Returns not related to a manufacturing defect or shipping error are subject to a 20% restocking fee, and all exchanges are subject to current inventory availability. Bliss Mfg. is not responsible for lost packages sent to our facility; we strongly advise customers to use a trackable, insured shipping method for all return shipments.

DISPLAY CASES:

All Bliss Mfg. display cases remain the exclusive property of Bliss Manufacturing and are provided on loan. Display cases must strictly showcase Bliss Mfg. products. If a display case arrives damaged, suffers wear and tear, or if your business is closing, please contact your sales representative or customer service for return and disposition instructions.

HOW TO CARE FOR YOUR PRECIOUS METAL BLISS ITEMS:

To clean our jewelry, use warm water, detergent free soap and a soft brush or cloth. Do not use jewelry cleaner because it will damage the medal. Our medals are sprayed with a lacquer coating to protect the finish and prevent tarnishing. Also, avoid exposing the medals to household cleaners or chlorinated water as they can damage the medals.